Overview
Deliverables
Benefits
Overview
At Prezien, we understand that maintaining and optimizing SAP CX and digital investments can be a time-consuming task that takes you away from your core business activities. That’s why we offer reliable support and maintenance services to ensure the smooth operation of your systems. Our expert teams are well-equipped to take care of day-to-day maintenance and monitoring, leaving you free to focus on growing your business.
We pride ourselves on our ability to dive into existing implementations and identify areas for improvement, gaps, and opportunities to optimize your systems. Whether you need us to build a brand-new support structure for hyper care of newly implemented projects by Prezien or other vendors, or to provide ongoing support and maintenance, we are here to help.
With our extensive experience, we provide reliable support, upgrade, and maintenance services to ensure your systems are always up and running smoothly. Our teams work closely with you to ensure any issues are resolved quickly and efficiently, minimizing any disruption to your operations. Trust us to keep the lights on across all your SAP CX and digital investments, so you can focus on what really matters – growing your business.
Deliverables
Prezien Hypercare Support services – L2, L3 services
Timely resolution as per SLAs defined
Monitoring of platforms and identifying critical technology upgrades and dependencies
Benefits
Prezien has SAP CX experts that have got the projects go-live and support across multiple geographies, industry and domains
Deep technical know-how of the SAP products, platforms and business processes to keep the lights on and well-functioning platforms
Multiple SAP CX technical and functional upgrades experience
case studies
